Office manager Marilyn Woch was unfriendly with no communication skills. I accompanied my son and his girlfriend as they handed in their application for a rental property. He is 18 and just finishing senior year and was excited to apply for his first rental. They both went to a lot of trouble to present their application neatly. I was appalled at how cold and unfriendly Marilyn was towards them. These are young kids that are beginning their journey into adulthood and need to be supported and commended for their effort. They were nervous and you gave them no reassurance. Marilyn spoke no words, just photocopied and filed and could not even let the kids know when they may hear if they were successful. Never thanked them or wished them well.They waited patiently to hear of any news and never did. You need to follow up and let people know why they were not successful and what they can do to improve their chances in the future. I walked away and said to my son " What you just witnessed is what not to ever do when you are involved in customer service" You are obviously bored in your job but every person that walks through that door deserves to be respected and feel welcomed.
Worse receptionist ever, extremely rude .. Their business phone number is disconnected yet they expect you to call back on that number. They treat Renters as 2nd rate people. I am appalled ...
Honest & hard working team with old school morals
Complaints are ignored, if not ignored they take forever to take action.
Have rented both Residential and commercial premises through Kas, very easy to deal with and absolutely no complaints
Kas Woch Real Estate is an Australian Real Estate Agency based in Rockhampton, Queensland. Kas Woch Real Estate is located at Cnr Archer & Denison Streets, Rockhampton City QLD 4700, Australia.
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